We’re seeking a seasoned Senior Systems Engineer who excels in high-pressure environments and is passionate about technology, client success, and team development. This is a critical, client-facing role responsible for resolving complex issues, mentoring junior technicians, and maintaining the health of enterprise-grade systems.

Key Responsibilities

• Handle and resolve complex escalations from Level 1 and 2 engineers

• Provide expert-level support for servers, networking, firewalls, and cloud infrastructure

• Administer Microsoft Windows Server roles (AD, DNS, DHCP, DFS, IIS, GPO/Intune)

• Configure, manage, and troubleshoot switching/routing and firewalls (Cisco Meraki a plus)

• Administer Microsoft Azure, Entra ID, and Endpoint Management (Intune)

• Create, modify, and implement PowerShell and/or Python scripts

• Monitor and resolve RMM alerts with long-term resolution strategies

• Maintain clear, timely documentation and follow SOPs and best practices

• Lead product ownership for 2–3 key technologies or platforms

• Mentor junior team members and support their technical development

• Participate in rotating swing and after-hours on-call support

• Communicate clearly and effectively with clients in high-stress situations

What You Bring

• 7+ years of relevant IT experience in a Systems Administrator or Server Engineer role

• High School Diploma (required); technical certifications preferred (A+, Network+, Security+)

• Proven experience with EDR/AV policy management and physical hardware installations

• Experience working in MSP or client service environments

• Exceptional multitasking skills and ability to prioritize competing requests

• Strong customer service orientation and professional communication skills

• Demonstrated ownership, integrity, and drive for continuous improvement

• A collaborative mindset and a passion for mentoring others

• Willingness and ability to work on-site when required

Preferred Skills

• Cisco Meraki or comparable firewall configuration experience

• Functional scripting in PowerShell and/or Python

• Strong documentation habits and attention to detail

• Familiarity with PSA and ticketing systems; accurate time tracking is a must

Performance Expectations

• Meet/exceed 95% SLA compliance rate

• Zero valid client complaints

• Timely resolution of escalated technical issues

• Active participation in team mentorship and training

• Ownership of 2–3 product lines

• 100% accurate time and documentation logging