Claims Assessor

Location: Kariega (Uitenhage), Eastern Cape

Overview

A leading automotive dealership is seeking a skilled Claims Assessor to evaluate and process warranty and maintenance-related claims. The successful candidate will have strong technical knowledge, dealership experience, and the ability to assess claims in accordance with manufacturer standards and policies.

Key Responsibilities

• Assess and validate warranty and maintenance claims submitted by service departments.

• Review repair orders, technician reports, and supporting documentation for accuracy and compliance.

• Ensure claims are processed in accordance with OEM warranty policies and procedures.

• Investigate and resolve rejected, disputed, or irregular claims.

• Liaise with technicians, service advisors, manufacturers, and dealership management regarding claim-related matters.

• Identify potential risks, discrepancies, and opportunities for process improvement.

• Maintain accurate records and prepare reports on claim activities.

• Assist with warranty audits and ensure compliance with manufacturer requirements.

• Monitor claim trends and provide recommendations to improve claim success rates.

Minimum Requirements

• Grade 12 (Matric).

• Qualified Motor Mechanic Trade Certificate, Diagnostic Technician Certificate, or Master Technician Qualification.

• Previous automotive dealership experience is essential.

• Sound technical knowledge of vehicle diagnostics, repairs, and warranty processes.

• Ability to interpret technical reports, service records, and manufacturer guidelines.

• Computer literate with experience using dealership management systems.

• Valid driver's licence will be advantageous.

Competencies

• Strong analytical and problem-solving skills.

• Excellent attention to detail and accuracy.

• Sound technical and diagnostic abilities.

• Strong administrative and record-keeping skills.

• Effective communication and interpersonal skills.

• Ability to work independently and manage multiple priorities.

• High level of integrity and accountability.

Package

• Market-related salary, dependent on qualifications and experience.

• Opportunity to join a reputable automotive dealership group.