Overview

We’re looking for a high-level Operations Manager who can take full ownership of our systems, workflows, and technical infrastructure.

This is not a task-based or support role.

You will be responsible for building, optimizing, and managing the operational engine of the business, including CRM systems, automations, reporting, and internal processes. You’ll work directly with leadership and play a key role in driving efficiency, visibility, and scale.

The right person doesn’t wait for direction; they identify what needs to be built, fixed, or improved and take action.

What You’ll Own

Operations & Systems Leadership

• Own and manage all internal operational systems and workflows

• Identify gaps, inefficiencies, and opportunities for automation

• Prioritize and execute system improvements that drive business performance

• Act as the operational lead in leadership meetings (L10-level ownership)

CRM & Automation (Core Focus)

• Build and optimize workflows, automations, and pipelines in GoHighLevel and Close.io

• Manage data structure, segmentation, and reporting accuracy

• Troubleshoot issues and continuously improve system performance

• Implement integrations using tools like Zapier or webhooks

Technical Execution & Innovation

• Leverage AI tools to build and improve internal systems (databases, workflows, lightweight apps)

• Handle technical problem-solving across tools, integrations, and data flow

• Partner with contractors when needed, but own the outcome

Process & Infrastructure

• Build, document, and refine scalable operational processes

• Create dashboards and reporting that provide clear visibility into performance

• Ensure systems are organized, efficient, and aligned with business goals

What We’re Looking For

Experience

• 4+ years in operations, systems, or technical project management roles

• Proven experience owning and improving business operations (not just supporting them)

• Background in fast-paced, small-to-mid-sized businesses

Technical Skills (Must-Have)

• Strong experience with GoHighLevel and/or Close.io

• Advanced CRM automation and workflow building

• Experience with integrations (Zapier, APIs, webhooks)

• Solid understanding of data structure, reporting, and system design

• Comfortable using AI tools to build or enhance systems

Operator Mindset

• Thinks in systems, not tasks

• Able to prioritize what matters without constant direction

• Proactively identifies problems and implements solutions

• Strong attention to detail without losing sight of the bigger picture

Communication & Availability

• Excellent written and verbal English

• Available during Pacific Time business hours (8:00 AM – 4:00 PM)

• Able to collaborate directly with leadership and cross-functional teams

Why This Role Matters

This role is critical to scaling the business. You will be the person who ensures operations run smoothly, systems are optimized, and nothing falls through the cracks.

You won’t just execute, you’ll own, build, and improve.