The Inside Sales Manager is responsible for driving revenue growth within an existing client base by managing key accounts, leading Quarterly Business Reviews (QBRs), and identifying opportunities for upselling managed services and project work. This role focuses on strengthening client relationships, increasing recurring revenue, and supporting strategic sales initiatives.

Key Responsibilities:

Client & Account Management

• Serve as the primary sales contact for a defined group of top clients.

• Build and maintain strong relationships with executive and decision-level stakeholders.

• Conduct regular client check-ins to uncover business needs and technology gaps.

• Support long-term client satisfaction and retention.

Quarterly Business Reviews (QBRs)

• Schedule and conduct approximately 10 QBRs per quarter.

• Present clear, value-focused technology recommendations and roadmaps.

• Identify opportunities to improve security, efficiency, and scalability.

• Collaborate with technical teams to ensure accurate and relevant recommendations.

Revenue Growth & Upselling

• Identify and sell additional recurring services, including security, backup and disaster recovery, cloud solutions, compliance offerings, and hardware-as-a-service.

• Drive growth in recurring revenue and project-based sales.

• Proactively engage the broader client base to uncover cross-sell and upsell opportunities.

Sales Execution & Reporting

• Create proposals, quotes, and service recommendations.

• Coordinate with service and project teams for accurate scoping and delivery.

• Track opportunities, pipeline activity, and client interactions in the CRM.

• Maintain accurate forecasts and report on sales performance and revenue growth.

Qualifications

• 3+ years of experience in sales or account management, preferably in an MSP or IT services environment.

• Strong understanding of managed services, recurring revenue models, and project-based sales.

• Experience leading QBRs or executive-level client meetings.

• Proven ability to grow revenue within an existing book of business.

• Strong communication, presentation, and organizational skills.

• Comfortable using CRM and sales reporting tools.

Preferred Experience

• MSP or IT services sales background.

• Familiarity with cybersecurity, cloud services, Microsoft 365, backup solutions, and compliance frameworks.

• Ability to translate technical concepts into clear business value.

Performance Expectations

• Conduct ~10 QBRs per quarter.

• Manage and grow key client relationships.

• Identify upsell opportunities across the broader client base.

• Consistently grow recurring revenue and project sales while maintaining high client satisfaction and retention.