We’re seeking a Managed Services IT Engineer who thrives on solving problems, embracing challenges, and working in dynamic environments. You’ll support a diverse range of small to mid-sized businesses, managing everything from network infrastructure to cloud environments and cybersecurity.

If you’re the go-to person who figures things out, stays calm under pressure, and takes pride in finding real solutions, this role is for you.

Key Responsibilities

• Provide Level 2/3 technical support for servers, networks, and end users in a managed services environment.

• Lead and assist with Microsoft 365 migrations, SharePoint/Exchange rollouts, and cloud environment management.

• Manage and configure Cisco Meraki firewalls, switches, and wireless access points.

• Support and automate deployments using Intune, Entra, and Addigy (for Mac environments).

• Troubleshoot complex technical issues, identify root causes, and implement long-term fixes.

• Collaborate with service and project teams to ensure timely, high-quality client support.

• Contribute to cybersecurity initiatives and maintain secure, standardized systems.

Qualifications

• 4+ years of hands-on system and network administration experience.

• Strong background in:

  • Microsoft Windows Server, Active Directory, DHCP, DNS, RADIUS, PowerShell

  • Microsoft 365, Azure, Intune, Conditional Access, Defender

  • Virtualization (Hyper-V, RDS, VPC)

  • Cisco Meraki network devices

• Excellent troubleshooting, communication, and documentation skills

• Experience in a Managed Service Provider (MSP) environment strongly preferred

• Experience with ThreatLocker security software

• Experience with Galactic Partners (Galactic Advisors) tools and processes

• ConnectWise Manage and Automate experience

• Industry certifications (CCNA, CCNP, MCSE, CompTIA Network+/Security+)

• Bachelor’s degree in Computer Science or related field